Support
We answer within 2–5 business days
Having trouble with Tapvyn, such as signing in, logging a workout, a subscription question or a bug? Email us and we’ll help.
Contact
Put “Tapvyn” in the subject and include the email address you signed up with, so we can find your account quickly. Tapvyn is made by FytMate Pty Ltd, Sydney, Australia.
Signing in
Check you’re using the email and password you signed up with. If you used Sign in with Apple or Google, keep using the same one. For a forgotten password, use “Forgot password” on the sign-in screen.
Tapvyn Pro subscription
Tapvyn Pro is billed by Apple or Google. To manage or cancel it, open your App Store subscriptions (iPhone) or Google Play subscriptions (Android), or Profile → Settings → Manage subscription in the app. Deleting the app or your account does not cancel the subscription. Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Report a bug
Email us with:
- Your phone model and iOS or Android version
- The Tapvyn version (Profile → Settings, at the bottom)
- What you did, and what happened instead
- A screenshot or screen recording, if you have one
Your account and data
You can delete your account in the app: Profile → Settings → Delete account. See Delete your account and Delete your data for the details.
Report a user
To report or block someone, open the chat or their profile and use the ⋯ menu. Reports are reviewed, usually within 24 hours.