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Privacy Policy

Last updated: 2 October 2026

Tapvyn values your privacy. Tapvyn is provided by FytMate Pty Ltd ("we", "us"). This Privacy Policy explains what data we collect, how we use it, and the choices you have when using our mobile app and website (fytmate.com).

Account Sign-In

Tapvyn supports account creation and sign-in using email/password. Tapvyn may also support Google Sign-In and, on iOS, Sign in with Apple. If you use a third-party sign-in provider, we may receive information such as your name and email address, depending on what you choose to share through that provider, to create or update your Tapvyn account and authenticate you securely.

We only use authentication information to sign you in, manage your account, and provide app functionality. We do not sell your personal data and do not use authentication data for advertising without your consent.

Information We Collect

  • Account Information: Email address, name, and date of birth.
  • Optional Profile Information: Profile photo, height, gender, and fitness goal.
  • Body Data: Body weight, body measurements, and progress photos you choose to log. Progress photos are private to your account.
  • Apple Health / Health Connect (optional): If you connect it, your daily steps, active energy, sleep duration, and workouts. See Third-Party Services below.
  • Workout & Diet Plan Inputs: When you create a workout or diet plan, we ask for details like weight, gender, training days, allergies, and any conditions relevant to that plan. These answers are used to build that plan and are not saved to your account profile — we never use them to diagnose or treat any condition, and we do not share them with third parties for advertising.
  • Workout History: Exercise logs, sessions, sets, reps, and progress tracking.
  • Nutrition & Habits: Food entries, lifestyle logs, and related information you choose to add.
  • Photos & Media: Images and videos you choose to add, such as profile photos, progress media, and meal photos.
  • Communications: Messages and voice notes you send to other users, and the real-time audio and video of any calls you make through the app.
  • Social Connections: Who you are connected with and any users you block, used to operate messaging, plan sharing, and safety features.
  • Subscription & Purchase Data: Your subscription status and purchase records, processed through Apple, Google, and RevenueCat. We do not receive or store your full payment card details.
  • Safety & Moderation: If you report another user, we collect your report and any details or screenshots you choose to provide so we can review and act on it. To stop a banned user rejoining under a new account, we also keep a securely hashed (one-way, non-reversible) record of a reported or banned user's email, phone number, and sign-in identifier — this hash cannot be used to identify a person on its own and can persist after account deletion specifically to enforce a ban.
  • Device & Diagnostics: Basic technical, crash, and diagnostic information to improve app performance and reliability.

How We Use Your Data

  • Create and manage your account.
  • Authenticate you securely and personalize your experience.
  • Provide app features, including workout tracking and user-to-user plan sharing.
  • Improve performance, reliability, safety, and support.
  • Analyze aggregated or anonymized usage trends for product improvement.

Communications & Calls

Tapvyn lets connected users message each other, send voice notes, and make voice or video calls. Voice and video calls are transmitted in real time using Agora; we do not record or store the audio or video of your calls. Voice notes are kept only as long as needed to deliver them and are removed shortly after they are played. Camera and microphone access are used only for these features, and only when you choose to use them.

Data Retention

We retain your personal data only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal data except where limited retention is required for legal, security, fraud-prevention, or compliance purposes — for example, the hashed ban-enforcement record described above, which is retained for up to 365 days, or indefinitely once a report against you has been verified and actioned.

Third-Party Services

Tapvyn may use trusted third-party services to operate the app, including:

  • Supabase – authentication and secure database hosting.
  • Google Sign-In – secure authentication, where available.
  • Apple Sign In – for secure authentication on iOS, where applicable.
  • Agora – real-time voice and video calling between users.
  • RevenueCat – subscription management and purchase validation.
  • Apple App Store and Google Play – processing subscription payments.
  • Apple Health / Health Connect – only if you choose to connect it. Tapvyn then reads your daily steps, active energy, sleep duration, and workouts, and saves daily totals to your account so they show on your devices. If you also turn on workout sync, Tapvyn writes your finished workouts to your health app. Health data is never used for advertising, never sold, and never shared with third parties for marketing. You can disconnect at any time in Settings and choose to delete the saved totals.
  • Open Food Facts – a free, open food database. When you search for a packaged food or scan a barcode, the search text or barcode number is sent to Open Food Facts to look it up; no account information is sent.

Your Rights & Choices

Depending on your location, you may have rights to access, correct, export, restrict, or delete your personal data. You may also manage certain app permissions and notification preferences through your device settings.

Account & Data Deletion

Tapvyn allows you to permanently delete your account directly within the app. You can start this process from the app settings/account section. Account deletion removes your account and associated personal data from our active systems, subject to limited retention where required for legal, security, fraud-prevention, or compliance purposes. This is permanent account deletion and is not a temporary deactivation.

If you need help with the deletion process, you may contact support at support@fytmate.com, but customer support is not required to complete deletion when the in-app option is available.

Policy Links

Contact

If you have questions or privacy concerns, contact us at support@fytmate.com.

By using Tapvyn, you agree to this Privacy Policy.